Privacy policy

The data controller is:

Hereinafter "Planners".

For any question or to exercise your rights: privacy@planners.fr.

We have not appointed a data protection officer: our activity does not fall within any of the cases where the law requires one. The address above is the dedicated point of contact.

We only collect what the service needs. Depending on who you are:

• If you are a couple submitting a project: your email, your telephone number, the envisaged date, the postcode of the venue, the type of event and the indicative budget. Nothing about your beliefs, your health or your private life within the meaning of the GDPR: do not send us any such information.
• If you are a provider: the information of your account and of your listing (identity, professional contact details, company identification number, description, photographs, videos), your exchanges with the couples, your subscription and your credit purchases.
• In all cases: the technical data linked to your browsing (IP address, browser type, pages consulted), the messages you send us, and the audience measurement trackers if you have accepted them.

Mandatory fields are indicated when you fill them in. Without them, we cannot deliver the service.

At the end of these periods, the data is deleted. We may retain beyond them what a legal obligation or an ongoing dispute requires us to keep, and only that.

This is the most important point of this policy, so let us say it plainly: our service consists in passing your contact details on to professionals, and it is from that transmission that our turnover comes. We do not sell it to data brokers, we do not rent it to anyone and we do not transfer it to any advertiser. But a wedding provider pays to obtain it.

If you are a couple

When you submit a project, you are asking to be put in contact. Here is exactly what happens.

• Your request is presented to providers selected according to the venue and the type of event. At that stage, they see the content of the project — date, geographical area, type of event, indicative budget — but not your contact details.
• A provider obtains your email and your telephone number in two cases, and two only:
  • they spend a credit, purchased individually or allocated by their subscription, to unlock your request;
  • they subscribe to our Premium offer: in that case, their credits are not deducted and your contact details appear to them as soon as they open your request, without their having to take any further step.
• Several providers may obtain your contact details for the same project. You are under no obligation to reply to them.

From the moment a provider has received your contact details, they become responsible for it on their own account: it is they who decide what they do with it and how long they keep it, within the limits the law imposes on them. Our terms prohibit them from using it for purposes other than replying to your request, and from transferring it to a third party. To ask them to erase their copy, contact them directly. If you do not succeed, write to us at privacy@planners.fr: we will do what is within our power.

If you are a provider

The information on your listing is public: that is its raison d'être. It is visible to all, indexable by search engines, and translated automatically into the languages of the site. Your subscription and billing data, on the other hand, is never public.

We rely on technical providers which process data on our behalf, on our instructions, and for those purposes only:

Some of these providers therefore process data outside the European Union, in particular in the United States. These transfers are possible only if they rest on one of the mechanisms provided for by the GDPR: an adequacy decision of the European Commission, or appropriate contractual safeguards coupled with security measures. You may write to us at privacy@planners.fr to find out the mechanism applicable to a given provider and to obtain a copy of it.

We may also disclose data to an administrative or judicial authority where legislation obliges us to do so. We then limit ourselves to what is requested.

The cookies strictly necessary for the operation of the site — your session, your language, security — are placed without consent, because the service cannot work without them.

All the others, those for audience measurement and advertising, are placed only after you accept them. Until you have accepted, they are not loaded: neither the measurement tools, nor the tag manager. Refusing is as simple as accepting, and you may change your mind at any time from the cookie management banner, without this degrading your browsing.

We implement the appropriate technical and organisational measures to protect your data: encryption of the exchanges between your browser and our servers, compartmentalisation of access, passwords stored in hashed form, hosting in the European Union for the database, selection of contractually committed processors.

No system is infallible, and we do not claim otherwise. But the security of your data is our obligation, not your risk: we do not place it on you.

If a data breach occurs and it presents a risk to your rights, we notify it to the CNIL within the legal time limits. If it presents a high risk, we inform you directly.

You have, over the data concerning you, the following rights:

• Access: to know whether we process data about you and to obtain a copy of it.
• Rectification: to have corrected what is inaccurate or incomplete.
• Erasure: to have your data deleted, in the cases provided for by law.
• Restriction: to request the freezing of a processing operation, for instance while a challenge is being settled.
• Portability: to receive the data you have provided to us in a machine-readable format, or to ask us to transmit it to another organisation.
• Objection: to object to a processing operation based on our legitimate interests, on grounds relating to your situation.
• Objection to prospecting: to object at any time to receiving commercial messages. That right does not have to be reasoned: it is enough to ask, and we stop.
• Withdrawal of consent: where a processing operation rests on your consent — measurement cookies, prospecting addressed to couples — you may withdraw it at any time. The withdrawal does not call into question what has been done before.
• Post-mortem directives: to lay down instructions on the fate of your data after your death, and to designate who will be able to have them applied.

To exercise these rights, write to privacy@planners.fr, or use the contact form. Exercising your rights is free of charge. We reply within one month of receiving your request. If it is complex, or if we receive a great many, that period may be extended by two months: we will then inform you within the first month, giving you the reason.

We may need to verify your identity before replying, if a reasonable doubt exists. We then ask only for what is strictly necessary.

If you consider that we are not respecting your rights, you may lodge a complaint with the French supervisory authority:

If you reside in another country of the European Union, you may also bring the matter before the supervisory authority of your country. You are not required to have contacted us beforehand, even if we would obviously prefer to settle things with you first.

You may delete your account at any time from your personal area. Two things to know before doing so.

• The deletion is immediate and definitive. Your account data is erased from our databases, with no recovery period. We will not be able to restore it, and a provider will lose their listing, their history of exchanges and their balance of unused credits.
• It does not affect the copies already transmitted. The contact details which a provider obtained before the deletion remain with them: contact them to have them erased. Likewise, the data held by our payment provider is subject to its own obligations and its own retention periods.

If you only want to stop receiving messages or to have your listing withdrawn from the directory, write to us instead at privacy@planners.fr: deleting the account is not necessary for that.

This policy may change, for example when we change technical provider or add a feature.

The version date appears at the head of the document: it enables you to know which text applies. In the event of a substantial change — a new purpose, a new recipient of your contact details, a change of legal basis — we inform you before it takes effect, by a message sent to account holders or by a visible notice on the site. It is not for you to monitor this page.

For any question about this policy or about the processing of your data: privacy@planners.fr.

For any other question: hello@planners.fr, or the contact form.

The French text of this policy is authoritative. The other language versions are provided for information purposes only.